Privacy Policy

RestorePoint.ai is committed to protecting your privacy

Protecting our customers’ privacy is an important priority at RestorePoint.ai and we are committed to maintaining strong and meaningful privacy protections. The privacy of your information is a significant responsibility, and we value the trust you place in us.

Our Privacy Policy is designed to inform you about the information we collect, how we use it, and your options regarding certain uses of this information. This policy also describes privacy rights you have under certain federal laws.

Information we collect and how it is used

We collect information when you communicate with us and when you use our services and sites. This includes information you provide such as name and contact information, images, voice recordings, the reason for contacting us, and payment information. Service usage information we collect includes call records, websites visited, location, application and feature usage, network traffic data, device- specific information and identifiers, service options you choose, and other similar information.

We use this information to establish, monitor and maintain your account and billing records; measure credit and payment risk; provide account-related services; deliver and maintain your services; help you with service-related issues or questions; manage and protect our networks, services and users from fraudulent, abusive, or unlawful uses; help us improve our services and research and develop new services; authenticate you; determine your eligibility for new services and contact you with marketing offers.

When you contact us or we contact you, we may monitor or record that communication or keep a record of the transaction to help us train employees and better serve you.

We may automatically measure and monitor network performance and the performance of your connections to improve your, or our, service levels. If you contact us for service support, we also may access information about your computer, mobile device or other device settings to provide customized technical support or to install specific applications or services that you use or that are necessary to the applications or services you use.

Information about your use of RestorePoint.ai services may be aggregated or otherwise de-identified for business and marketing uses by us or by third parties. For example, aggregate or de-identified data may be used to improve our services, measure and analyze the use of services and to help make services and advertising more relevant to you. You can opt out of certain of these uses, for example the RestorePoint.ai Relevant Advertising and Business and Marketing Insights programs discussed below.

When you establish an online account, or register on our sites or apps, we may collect information about your user identification, password and secret questions and answers. We use this information to authenticate you when you sign in.

RestorePoint.ai will obtain your affirmative consent before we use information we gathered in the course of providing broadband Internet access services about your visits over time to different non- RestorePoint.ai websites to customize ads specifically to you.

Please note that RestorePoint.ai is not responsible for information, content, app or services provided by others. Before you access, use, or download a service or app on your computer, wireless or other device, you should review the associated terms of service and privacy policy. Personal information you submit in those contexts may be read, collected or used by the service or app provider and others in ways that are different from described here.

Information provided to us by third parties

When you purchase service with us, we may obtain credit information about you from outside credit reporting agencies to help us with customer authentication and credit-related decisions.

Information you provide

We also collect information from you when you participate in certain services, surveys or provide other feedback to us regarding our services or when you apply for a job with ResorePoint.ai. We use this information for the purposes described to you at the time the information is collected.

We may send you emails that communicate information about your account or, services, marketing offers, or promotions that may be of interest to you. When you open a RestorePoint.ai email or click on links within these emails, we may collect and retain information to provide you with future communications that may be more interesting to you. Please note that we will not ask you to send us, via email, sensitive personal or account information.

Information we share

We use vendors and partners for a variety of business purposes such as to help us offer, provide, repair and bill for services we provide. We share information with those vendors and partners when it is necessary for them to perform work on our behalf. For example, we may provide your credit card information and billing address to our payment processing company solely for the purpose of processing payment for a transaction you have requested. We require that these vendors and partners protect the customer information we provide to them and limit their use of RestorePoint.ai customer data to the purposes for which it was provided. We do not permit these types of vendors and partners to use this information for their own marketing purposes.

As described in more detail in other sections of this policy, RestorePoint.ai also may share certain information with outside companies, for example, to assist with the delivery of advertising campaigns or preparing and sharing aggregate reports. This information does not identify RestorePoint.ai customers individually.

We may disclose information that individually identifies our customers or identifies customer devices in certain circumstances, such as: to comply with valid legal process including subpoenas, court orders or search warrants, and as otherwise authorized by law; in cases involving danger of death or serious physical injury to any person or other emergencies; to protect our rights or property, or the safety of our customers or employees; to protect against fraudulent, malicious, abusive, unauthorized or unlawful use of or subscription to our services and to protect our network, services, devices and users from such use; to advance or defend against complaints or legal claims in court, administrative proceedings and elsewhere; to credit bureaus or collection agencies to determine credit risk, for reporting purposes or to obtain payment for RestorePoint.ai-billed services; to a third-party that you have authorized to verify your account information; to outside auditors and regulators; or with your consent.

When you purchase services offered jointly by RestorePoint.ai and one of our partners, customer information may be received by both RestorePoint.ai and our partner that is providing your service. For these jointly offered services, you should also review the partner company’s privacy policy which may include practices that are different from the practices described here.

If RestorePoint.ai enters into a merger, acquisition or sale of all or a portion of its assets or business, customer information will also be transferred as part of or in connection with the transaction.

Information provided to or used by third-party advertising entities or social networks

If you choose to interact with specific advertisers who advertise on our apps, sites or services, the information you provide to them is subject to the conditions of their specific privacy policies. We may also permit advertisers on our sites, apps and services to place ads based on certain information we have about your RestorePoint.ai services as well as geographic or demographic data. Information used for this purpose does not identify you individually.

RestorePoint.ai websites and services may include social network or other third-party plug-ins and widgets that may provide information to their associated social networks or third-parties about the RestorePoint.ai page you visit or services you use, even if you do not click on or otherwise interact with the plug-in or widget.

How to limit the sharing and use of your information

You may opt out of receiving marketing-related postal mailings or prevent door-to-door marketing solicitations from us by calling 1.800.641.7524.

Regrettably, there are those who use the Internet to view, store and distribute child pornography or engage in other types of illegal activity involving children. Child pornography is subject to severe criminal penalties and using our network to view, store or distribute it violates our service contracts. The RestorePoint.ai may not be used by customers in any manner for the storage, transmission or dissemination of images containing child pornography and we will report any instances of such activity of which we become aware to the appropriate law enforcement authorities.

If you have a complaint about child pornography, the soliciting of children for sexual activity, or any other illegal or inappropriate activity involving children on a RestorePoint.ai service, report it to us by sending an email to abuse@RestorePoint.ai. Please include the words “child porn” in the subject line of your email. You can also make a report directly to the National Center for Missing and Exploited Children through its CyberTipline located at cybertipline.org.

Information security and data retention

We have technical, administrative and physical safeguards in place to help protect against unauthorized access to, use or disclosure of customer information we collect or store. Employees are trained on the importance of protecting privacy and on the proper access to, use and disclosure of customer information. Under our practices and policies, access to sensitive personally identifiable information is authorized only for those who have a business need for such access. Personally identifiable information and other sensitive records are retained only as long as reasonably necessary for business, accounting, tax or legal purposes.

Although we work hard to protect personal information that we collect and store, no program is 100% secure and we cannot guarantee that our safeguards will prevent every unauthorized attempt to access, use or disclose personal information. We maintain security and incident response plans to handle incidents involving unauthorized access to private information we collect or store.

Contact us

If you become aware of a security issue or if you have questions, concerns or suggestions related to our Privacy Policy or our privacy practices you may contact us at:

RestorePoint.ai

920 Atlanta Highway, Suite 530
Alpharetta, GA 3000

Email: privacy@RestorePoint.ai, abuse@RestorePoint.ai

Accessing and updating your information

We strive to keep our customer records as accurate as possible. You may correct or update your RestorePoint.ai customer information by calling one of our customer service representatives at 1.800.641.7524 or by accessing your account online at portal.RestorePoint.ai.

Changes to this policy

We reserve the right to make changes to this Privacy Policy, so please check back periodically for changes. You will be able to see that changes have been made by checking to see the effective date posted at the end of the policy.

If we elect to use or disclose information that identifies you as an individual in a manner that is materially different from that stated in our policy at the time we collected that information from you, we will give you a choice regarding such use or disclosure by appropriate means, which may include use of an opt-out mechanism.